Dead 26″ LCD TV Update: The Replacement
by LoneWolf on Oct.12, 2008, under Getting Technomological
Dell approved my replacement and I received it earlier this week. No thanks to any of the Dell staff on the Dell Community Forums who either told me that I was S.O.L or did not bother to assist me with this issue. Thanks to all the other forums I visited that told me to keep fighting for my rights as a consumer.
Even though I did get a replacement, I was again lied to by the Dell rep I spoke to earlier this week. She told me that any replacement that I would receive would not be the same model or any model that is no longer in production or considered discontinued.
The replacement I received was the exact same model: W2607C. So there you have it. Another lie. First Dell denies anything wrong with my model TV, then after fighting to get it replaced, they lied and said that I would not get the same model and will not have the same power issue.
Well, I got the same model, so it looks like I’ll be able to get a least a good two years out of it before the same power issue turns this one into a paperweight.
I would like to share with everyone a word of caution when buying Dell TVs and that buying the warranty for any Dell TV (and possibly all their other products) is not worth it. You’re better off spending your money elsewhere. With new technologies being introduced almost every year, by the time your hardware bricks and is out of warranty, you’ll want the newest tech on the market anyway.
If you are having the same problem like me or having problems with any other product, and are tired of the Dell run-around, fight your way through Dell Customer Service to speak with a Senior Support Resolver from the Dell Consumer Resolution Center.
~ LoneWolf
3 Comments for this entry
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October 13th, 2008 on 07:05
Nice story… the exact same thing just happened to me… after 2 years and exactly the same product…
do you have any file number or anything you can e-mail me to help me show them how it ended in some cases ?
thanks
October 13th, 2008 on 11:39
I’ve posted my case on the Dell Community Forums: http://www.dellcommunity.com/supportforums/board/message?board.id=si_hmtheatre&thread.id=4349
Also you can refer to FixYa forums as others have posted on there: http://www.fixya.com/support/t129210-dell_w2600_power_issue
November 3rd, 2008 on 10:58
I’m still working on it… do you have by any chance your dell file number so I can relate to yours when I’m calling them ?
if so, can you e-mail it to me please ?
sfortin81@hotmail.com
thanks alot